Learn more about resolving payment disputes. Challenge: Challenge the buyer’s dispute with relevant information.Items not received or a potential fraudulent seller. Click on the links to learn more: Unauthorized activity on your PayPal account. Accept: Accept the buyer’s dispute and solution. Here are some types of fraudulent activity.Reply: This involves responding to the buyer and entering any relevant information depending on their initial dispute.Technically speaking, you can choose to respond to a dispute in a few different ways, including: Think big picture: While you may disagree with your customer, remember that if you give them a break, you increase the odds of building better customer relationships and loyalty in the future.Stay focused: Resist negativity and remain focused on the goal of finding a solution that works for both parties.They got upset cause I didn’t give out any information and said this conversation is being recorded.They hung up on me. Show respect: Be respectful and express to the buyer that you’re both on the same side. Recieved a e-mail from PayPal, for a purchase of an HP Envy Wireless Printer for 559.69 usd Order B2162151 I CALLED +1-85, I TOLD THEM THAT I DO NOT HAVE A PAYPAL ACCOUNT NEVER HAD ONE.Use this as an opportunity to address and resolve the dispute before it escalates. Listen patiently and try to understand the buyer’s perspective.
Be open: Approach the dispute with an open mind.Below are four constructive communication tips: Paypal phones when available (you can use the guest option if you can't log in). One scam PayPal users should be wary of is more commonly known as Advanced Fee Fraud. Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages. If you would like to contact PayPal Customer Service by email or phone, we recommend doing so through the Contact Us section on the PayPal website. Though you can’t avoid experiencing a dispute, you can control how you respond to it. Too many scams around not to and paypal can't protect anyone 100.
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